Safe House Property Inspections Privacy Policy

Safe House Property Inspections

Effective Date: 2/24/25

Safe House Property Inspections (“Safe House,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, disclose, and safeguard personal information in accordance with the Virginia Consumer Data Protection Act (VCDPA) and other applicable laws.

1. Information We Collect

We may collect the following categories of personal data:

Personal Data You Provide

Name
Email address
Telephone number
Mailing address
Property address
Inspection reports and service details
Payment and billing information (when applicable)

Automatically Collected Information

IP address
Device and browser information
Website interaction data (pages visited, time spent, referral source)

2. Purpose for Collecting and Using Personal Data

We collect and use personal data for purposes including:

Providing and managing property inspection services
Scheduling appointments and delivering inspection reports
Processing payments and maintaining records
Responding to customer inquiries and support requests
Improving service quality and operational efficiency
Complying with legal obligations
Marketing and service communications as permitted by law

3. Communications, Marketing, and Affiliated Companies

By providing your contact information, you expressly consent to receive communications from Safe House Property Inspections and any companies under the same ownership or affiliation regarding:

Property inspection services
Related or complementary service offerings
Updates, reminders, promotions, and informational messages

Communications may occur via phone calls, emails, text messages, or other reasonable methods. You may opt out of non-essential marketing communications at any time by following unsubscribe instructions or contacting us directly.

4. Disclosure of Personal Data

We do not sell personal data. We may disclose personal data only to:

Service providers who assist with business operations (e.g., software platforms, payment processors), subject to confidentiality obligations
Affiliated companies under common ownership for legitimate business and service-related purposes
Government authorities or legal entities when required by law
Parties necessary to protect the rights, safety, or property of Safe House, our customers, or others

5. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal data against unauthorized access, disclosure, alteration, or destruction. While no security system is infallible, we take commercially reasonable steps to protect your information.

6. Data Retention

We retain personal data only as long as reasonably necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

7. Virginia Consumer Rights (VCDPA)

If you are a Virginia resident, you have the right to:

Confirm whether we are processing your personal data
Access your personal data
Correct inaccuracies in your personal data
Request deletion of personal data
Obtain a copy of your personal data in a portable format
Opt out of targeted advertising, sale of personal data, or profiling (if applicable)

To exercise these rights, contact us using the information below. We may verify your identity before processing requests and will respond within the timeframes required by Virginia law.

8. Appeals Process

If we decline to take action on a consumer rights request, you may appeal our decision by contacting us within a reasonable timeframe. We will respond to appeals in accordance with the VCDPA.

9. Third-Party Websites

Our website or communications may contain links to third-party websites. Safe House is not responsible for the privacy practices or content of third parties. We encourage you to review their privacy policies independently.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted with an updated effective date. Continued use of our services after changes constitutes acceptance of the revised policy.

11. Contact Information

For questions, concerns, or to exercise your privacy rights, contact: